topic Re: Broadband keeps dropping out in Broadband

Broadband keeps dropping out

EwanDrummond — Thu, 14 Nov 2024 11:21:30 GMT

Although the signal check says it's ok, every room in the house is struggling to pick up the signal. My wife who works from home has had to go to the local library to get broadband.

I was assured by the engineer that all rooms would be serviced, this is not the case.

You must have some sort of booster you can provide me to ensure all rooms receive a better signal??

This has been ongoing since the system was installed.

As it stands, the broadband is hopeless.

Re: Broadband keeps dropping out

Greenfingers001 — Fri, 15 Nov 2024 09:33:02 GMT

Hi there EwanDrummond , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband keeps dropping out

EwanDrummond — Fri, 15 Nov 2024 20:33:08 GMT

Messaging team haven't been in touch, a bit like my broadband, not working properly!!

Re: Broadband keeps dropping out

caesarome — Fri, 15 Nov 2024 21:39:11 GMT

@EwanDrummond

Did you start the chat off with the messaging team in the chat bubble ?