topic Broadband keeps dropping out in Broadband

Broadband keeps dropping out

Kei6 — Fri, 15 Nov 2024 21:11:29 GMT

Broadband keeps dropping out Engineers visit all ok open reach say all is ok but still keeps dropping out

Re: Broadband keeps dropping out

Highlinder — Sat, 16 Nov 2024 08:56:28 GMT

@Kei6 black or white router from Sky?

Re: Broadband keeps dropping out

Kei6 — Sat, 16 Nov 2024 15:01:46 GMT

Black router

Re: Broadband keeps dropping out

W2ESO — Fri, 29 Nov 2024 20:24:07 GMT

Doing my head in! Keeps dropping out, been happening for a few weeks now and getting worse, seems to be evening is worse. Had new router, extender by sky, still not improved, starting to look at alternative suppliers.

Re: Broadband keeps dropping out

Kei6 — Sat, 30 Nov 2024 20:00:45 GMT

Got mine sorted open reach engineer found faulty cable in street connected to a different line all good so far

Re: Broadband keeps dropping out

ian+robertson — Tue, 24 Dec 2024 14:48:23 GMT

my router loses connection with tv at least twice a day. have got 3 boosters in place installed by engineer. how to solve? have to keep going throught resetting route

has anyone same problem

Re: Broadband keeps dropping out

GillS3 — Tue, 18 Feb 2025 20:59:16 GMT

Is this resolved and if so how? We are having this exact problem with a new install!

Re: Broadband keeps dropping out

Boredwiththis — Fri, 28 Feb 2025 15:22:36 GMT

This is wexactly whats happening to mine - I am so peed of with this and there inability to be contacted and discuss the isse for resolution

Re: Broadband keeps dropping out

GillS3 — Sat, 01 Mar 2025 08:37:25 GMT

I find their customer services far superior to Virgin, ring them on 0333 759 2048, but don't respond to the text they send you offering self-fixes. You'll then be put through to a call handler. They've now deduced we have a faulty main puck - hoping this resolves it - it's been a nightmare so far, having to reboot at least every 24 hours and giving up completely last Saturday night!