topic Re: Pointless in Broadband

No WiFi

DaveLutman — Fri, 15 Nov 2024 19:14:20 GMT

Our Internet is not working I have no TV or WiFi access

Re: No WiFi

DaveLutman — Fri, 15 Nov 2024 19:22:53 GMT

Well absolutely no reply thanks sky we now want to leave

Re: No WiFi

DaveLutman — Fri, 15 Nov 2024 19:23:58 GMT

As in which part of no Internet or WiFi di you not understand

Pointless

DaveLutman — Fri, 15 Nov 2024 19:31:33 GMT

No broadband no reply to our earlier messages

Re: Pointless

caesarome — Fri, 15 Nov 2024 19:33:40 GMT

@DaveLutman

This is a website where Sky customers help each other so you are not talking to Sky, it also isn't a live chat so replies like mine will take time to be posted.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.