topic Sky broadband not connecting in Broadband

Sky broadband not connecting

linswils1979 — Fri, 15 Nov 2024 13:19:33 GMT

Unable to connect to internet having to use mobile data and personal hotspot to link work laptop as won't connect

Re: Sky broadband not connecting

Highlinder — Fri, 15 Nov 2024 13:21:07 GMT

@linswils1979 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: Sky broadband not connecting

linswils1979 — Fri, 15 Nov 2024 13:26:23 GMT

It doesn't find any faults at all. WiFi connects to phone just won't connect to laptops

Re: Sky broadband not connecting

Highlinder — Fri, 15 Nov 2024 13:28:24 GMT

@linswils1979 do you have a black or white router from Sky?

Re: Sky broadband not connecting

linswils1979 — Fri, 15 Nov 2024 13:29:33 GMT

Black shoes all 4 lights as green. Have rebooted and left off for 15 mins still no change

Re: Sky broadband not connecting

Highlinder — Fri, 15 Nov 2024 13:34:44 GMT

@linswils1979 Is your mobile phone able to connect to the router?

Re: Sky broadband not connecting

linswils1979 — Fri, 15 Nov 2024 13:36:43 GMT

Yes connects fine - laptops worked yesterday no problem but today there is no internet when you try to add them to the wifi

Re: Sky broadband not connecting

Highlinder — Fri, 15 Nov 2024 13:38:16 GMT

@linswils1979 Have you tried to forget the network on the laptops and tehn re-boot, then try to reconnect to the router?

Re: Sky broadband not connecting

linswils1979 — Fri, 15 Nov 2024 13:42:37 GMT

Yeah tried absolutely everything