topic intermitant connection in Teams calls in Broadband

intermitant connection in Teams calls

DarrenMUK — Fri, 15 Nov 2024 11:42:15 GMT

My Fibre connection has been great until this week when the connection regularly slows and i am disconnected from teams calls. Other applications are also regularly disrupted. The conenction on the router box says that everything is fine. Even when the PC is next to the Wifi router it still does it, so it is not related to the signal travelling through walls, etc.

Maybe the router is on the blink? It is several years old.

Re: intermitant connection in Teams calls

Highlinder — Fri, 15 Nov 2024 13:27:15 GMT

@DarrenMUK Which router do you have from Sky from the link below

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: intermitant connection in Teams calls

DarrenMUK — Fri, 15 Nov 2024 22:04:42 GMT

I have the black "Sky Broadband Hub". Devices connected to it are regularly losing internet connection

Re: intermitant connection in Teams calls

Highlinder — Sat, 16 Nov 2024 08:53:41 GMT

@DarrenMUK Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474