topic Re: Connecting to WiFi issue (since August) in Broadband

Connecting to WiFi issue (since August)

Coombsy87 — Wed, 13 Nov 2024 23:53:10 GMT

I have anxiety issues with calling companies, and currently suffering with mild-medium depression, so haven't had the confidence to say (other via the internet...well, my mobile data) 'I don't have interent connection!' I moved into my new house the last week of August, and because I've been walking on floorboards and trying to decorate the house, it's been a while since my activation date and no internet still. I've tried connecting the router upstairs and down during this time, and changed the microfilters around twice but but still without success. I organised an engineer visit for when I'd be available but this got altered, and when I rang Sky to clarify, they said they'd fixed it...??! They haven't: I'm still with the same issues I had before: pulling out the microfilter etc for 5 seconds; the device restarting; then to say it's not working still....!? 🤯😩

Re: Connecting to WiFi issue (since August)

Lisa-P1987 — Thu, 14 Nov 2024 12:25:41 GMT

Hi there Coombsy87 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connecting to WiFi issue (since August)

Addie15 — Fri, 15 Nov 2024 10:28:11 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Connecting to WiFi issue (since August)

Addie15 — Fri, 15 Nov 2024 10:30:21 GMT

Message sent by mistake, invite is still open. Apologies.