topic Re: No Internet in Broadband

No Internet

TKayley — Thu, 14 Nov 2024 08:16:00 GMT

Well the Internet has gone but this time the optical box on my wall is lit up light a tree, tried the virtual assistant thay was pointless checked the Internet on the app but that says I'm all connected but quite clearly I'm not, Sky can I get an answer please as I'm just about ready for a change in supplier as the Internet is very poor for what I have to pay you lot each month

Re: No Internet

Greenfingers001 — Fri, 15 Nov 2024 09:08:07 GMT

Hi there @TKayley , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No Internet

Lisa-P1987 — Sun, 17 Nov 2024 08:57:32 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks