topic Re: Joining Sky in Broadband

Joining Sky

Anonymous — Mon, 02 Sep 2024 16:57:19 GMT

Hi All, I signed up to join Sky on the 23rd August and my line supposed to go active next Monday but so far I haven't received a router or even a routine email. The only email I got was to confirm my order which is just that. Is it normal to wait that long???

Signed up to track my order on the website and its always the "Oops, that didn't work" error.

Re: Joining Sky

Tom-W19 — Tue, 03 Sep 2024 08:16:19 GMT

Hi @Anonymous

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Joining Sky

Anonymous — Thu, 14 Nov 2024 14:29:19 GMT

Any Sky Experts want to help?

Re: Joining Sky

Chrisee — Thu, 14 Nov 2024 15:09:19 GMT

@Anonymous use the chat icon that the Sky escalation team has added to the forum pages. This is something Sky have to sort out rather than something forum experts can help,with.

Re: Joining Sky

Anonymous — Thu, 14 Nov 2024 17:40:16 GMT

Hi Chrisee, thanks for the reply but i dont see the chat icon on the screen.