https://helpforum.sky.com/t5/Broadband/Broadband-Router-Hasn-t-Arrived/m-p/4819380#M439082 <P>I upgraded my sky broadband which came with a £10 fee and a new router/hub. My new faster broadband should of been active on 3rd october 2024, and I should also have recieved my new paid for in the set up router. The router is still saying 'coming soon' and I don't know if I am getting the faster broadband. I thought I needed the new router in order to get my faster broadband, I also signed up for the faster better broadband due to keep getting notfications that my sky service wasn't working properly and when trying it always came up with a problem with the router.<BR /><BR />I haven't been able to get through to anyone on a chat, as I don't have time to sit and wait on the end of the phone due to being at work.</P><P>&nbsp;</P><P>I think this is wrong that I have paid alot more for my broadband with a set up fee, and I don't have the product I am paying for</P> Thu, 14 Nov 2024 11:56:50 GMT Chlo1987 2024-11-14T11:56:50Z https://helpforum.sky.com/t5/Broadband/Broadband-Router-Hasn-t-Arrived/m-p/4819380#M439082 <P>I upgraded my sky broadband which came with a £10 fee and a new router/hub. My new faster broadband should of been active on 3rd october 2024, and I should also have recieved my new paid for in the set up router. The router is still saying 'coming soon' and I don't know if I am getting the faster broadband. I thought I needed the new router in order to get my faster broadband, I also signed up for the faster better broadband due to keep getting notfications that my sky service wasn't working properly and when trying it always came up with a problem with the router.<BR /><BR />I haven't been able to get through to anyone on a chat, as I don't have time to sit and wait on the end of the phone due to being at work.</P><P>&nbsp;</P><P>I think this is wrong that I have paid alot more for my broadband with a set up fee, and I don't have the product I am paying for</P> Thu, 14 Nov 2024 11:56:50 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Router-Hasn-t-Arrived/m-p/4819380#M439082 Chlo1987 2024-11-14T11:56:50Z https://helpforum.sky.com/t5/Broadband/Broadband-Router-Hasn-t-Arrived/m-p/4819385#M439083 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3707301">@Chlo1987</a>&nbsp;wrote:<BR /> <P>&nbsp;</P> <P>I thought I needed the new router in order to get my faster broadband</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>Not necessarily: the Sky Broadband Hub and even the Q Hub are both compatible with all the possible Sky Broadband line speeds.</P> <P>&nbsp;</P> <P>If you've ordered a product which involves a change from FTTC to FTTP, that has a separate lead time for installation of the fibre optic cable circuit to the subscription address.</P> Thu, 14 Nov 2024 12:04:20 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Router-Hasn-t-Arrived/m-p/4819385#M439083 TimmyBGood 2024-11-14T12:04:20Z