topic Re: Hi. I am getting low broadband speed regular, in Broadband

Hi. I am getting low broadband speed regular,

diykid — Wed, 13 Nov 2024 20:41:26 GMT

I am getting low broadband speeds, I spoke to Sky last month about the same fault & they gave me a discount for this month payment, but I want my speed to be as they said it would be 36mb

Re: Hi. I am getting low broadband speed regular,

Lisa-P1987 — Thu, 14 Nov 2024 11:23:32 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Hi. I am getting low broadband speed regular,

Addie15 — Fri, 22 Nov 2024 10:30:39 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Hi. I am getting low broadband speed regular,

diykid — Mon, 25 Nov 2024 10:32:47 GMT

Hi . New adsl cable arrived on Friday 22nd, fitted to socket & router,

Still not getting correct speed, max I have got over the last 3 days is 30 mb.

Still below the min gaurantee level,

Something else must be at fault,

The day Sky said they were going to test my line I actually got 38 mbs.

But has dropped down to as little as 22mbs,

I was streaming a drama off channel 4 last night and in parts the picture was breaking up

this doesn't happen a lot but not happy that it does at all