topic Re: Internet keeps dropping out in Broadband

Internet keeps dropping out

Charlottejackco — Mon, 11 Nov 2024 16:13:04 GMT

The Internet keeps going with some of my televisions and with the Sonos it's been going on for quite awhile now a few months

Re: Internet keeps dropping out

Highlinder — Tue, 12 Nov 2024 08:14:30 GMT

@Charlottejackco Does the lights on the router change colour when this happens? Can you pick which router you have from the link below and follow the directions to what the possible issues could be.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Internet keeps dropping out

Tom-W19 — Tue, 12 Nov 2024 08:18:02 GMT

Hi @Charlottejackco

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet keeps dropping out

Mr+Flibbles+86 — Thu, 14 Nov 2024 08:54:23 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Internet keeps dropping out

Eilzbailz — Thu, 14 Nov 2024 08:57:09 GMT

Mine is doing this too, particularly yesterday and today. I've run the WiFi tests and it says its all fine but tvs etc not connecting.