topic Re: Network connection in Broadband

Network connection

Becky101 — Mon, 11 Nov 2024 19:57:05 GMT

My Sky Q boxes and other devices are not connected to the network. This has been happening regularly. I have tried to reconnect the boxes but it's not working.
All products appear to be set up properly.

Re: Network connection

Mr+Flibbles+86 — Tue, 12 Nov 2024 08:34:01 GMT

Hi there @Becky101, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Network connection

Mr+Flibbles+86 — Thu, 14 Nov 2024 08:58:35 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks