https://helpforum.sky.com/t5/Broadband/Broadband-WiFi-not-working/m-p/4818512#M438781 <P>1st and 3rd lights are green with 4th yellow. 2nd light not on. This has been down for over an hour and needs restoring as I work. from home</P> Wed, 13 Nov 2024 16:01:46 GMT HO13 2024-11-13T16:01:46Z https://helpforum.sky.com/t5/Broadband/Broadband-WiFi-not-working/m-p/4818512#M438781 <P>1st and 3rd lights are green with 4th yellow. 2nd light not on. This has been down for over an hour and needs restoring as I work. from home</P> Wed, 13 Nov 2024 16:01:46 GMT https://helpforum.sky.com/t5/Broadband/Broadband-WiFi-not-working/m-p/4818512#M438781 HO13 2024-11-13T16:01:46Z https://helpforum.sky.com/t5/Broadband/Broadband-WiFi-not-working/m-p/4818523#M438783 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4247278">@HO13</a>&nbsp;your hub has lost connection to the line. You can check if Sky are aware of a fault affecting your line by running the service check in the My Sky app. If thst doesnt indicatecthey are give them a ring to report it so they can get it checked out.</P> <P>&nbsp;</P> <P>You are using a domestic line for work which is fine but doesn't change the service level for faults which is a fix within 2 working days after tge report ie if reported today by Friday evening. Openreach dont guarantee all faults will be fixed in that time but you get paid compensation if they &nbsp;aren't see&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://www.sky.com/help/articles/auto-compensation" target="_blank">Customer Auto-Compensation | Sky Help | Sky.com</A></P> Wed, 13 Nov 2024 16:12:54 GMT https://helpforum.sky.com/t5/Broadband/Broadband-WiFi-not-working/m-p/4818523#M438783 Chrisee 2024-11-13T16:12:54Z