topic Re: WiFi connection in Broadband

WiFi connection

StaceyMeads — Tue, 12 Nov 2024 18:35:38 GMT

Our internet has been very poor today and it hasn't been the best since we changed from BT, but today has been the worse. I have called and the message voice said there was an issue with connection and to follow the steps however I have done this and the page is saying everything is fine, which I can 100% say that's not true.

Re: WiFi connection

Mr+Flibbles+86 — Wed, 13 Nov 2024 10:50:23 GMT

Hi there @StaceyMeads , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi connection

Addie15 — Fri, 15 Nov 2024 10:51:14 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.