topic Re: Rubbish WiFi connection in Broadband

Rubbish WiFi connection

Dawn106 — Tue, 12 Nov 2024 15:51:47 GMT

We have had Sky broadband just over a week and we can't get WiFi upstairs and our phones keep dropping out. We should have stayed with BT

Re: Rubbish WiFi connection

Tom-W19 — Wed, 13 Nov 2024 09:32:25 GMT

Hi @Dawn106

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Rubbish WiFi connection

TommyColv — Wed, 13 Nov 2024 09:34:49 GMT

Having the same issues. WiFi is great in the same room as the router but is terrible when I move rooms. Less than 3 meters away and I loose WiFi on my phone

Re: Rubbish WiFi connection

Addie15 — Fri, 15 Nov 2024 10:03:32 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.