topic Re: Wifi in Broadband

Wifi

Billy861 — Sun, 10 Nov 2024 03:33:06 GMT

We live in a tiny 1 bedroom flat, the hub is in the living room in an open space but the wifi doesn't work on our phones if we go to the bathroom and the fire stick and Netflix won't work in the bedroom as there doesn't seem to be enough connection, starts playing and then constantly buffers. We're having to use our 5g and hotspots on our phones all the time

Re: Wifi

Tom-W19 — Mon, 11 Nov 2024 08:22:21 GMT

Hi @Billy861

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi

Mr+Flibbles+86 — Wed, 13 Nov 2024 08:29:48 GMT

We are still looking to help you @Billy861 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks