topic Re: Homemove Nightmare in Broadband

Homemove Nightmare

jamesmoseley — Wed, 13 Nov 2024 02:23:25 GMT

I have recently moved properties in which Sky informed me it would take over seven days to come back online.

Time has elapsed and it was supposed to come back online yesterday, 12/11 - I have received text messages and an email confirming it has switched.

I have plugged the router in and I am not getting a light come up for internet and can't get a connection whatsoever. I am having to use a micro filter (I think) as the phone line for Openreach has just one entry point.

Is anyone able to help please! I don't have a phone line - I just want my broadband to work!

Re: Homemove Nightmare

Chrisee — Wed, 13 Nov 2024 06:30:09 GMT

@jamesmoseley you need to talk to Sky as thry should know if the switch has been msde or it hit a snag. To make thst easy I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Homemove Nightmare

Mr+Flibbles+86 — Wed, 13 Nov 2024 10:59:34 GMT

Thanks for escalating this. We’ve sent an invite to @jamesmoseley to chat.

Re: Homemove Nightmare

Addie15 — Fri, 15 Nov 2024 11:03:10 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.