topic Re: Unable to connect to work VPN in Broadband

Unable to connect to work VPN

LorraineTH — Mon, 02 Sep 2024 19:58:23 GMT

I am unable to connect to my works VPN via Forticlient, this has been happening for a week now. my laptop connects to the internet ok but will not connect to the VPN. I have been working at my mums and had no issues whatsoever.

Re: Unable to connect to work VPN

TimmyBGood — Mon, 02 Sep 2024 20:27:36 GMT

@LorraineTH

Do you have a white Max Hub?

Re: Unable to connect to work VPN

LorraineTH — Mon, 02 Sep 2024 20:30:28 GMT

Hi, yes it is a white Max Hub

Re: Unable to connect to work VPN

TimmyBGood — Mon, 02 Sep 2024 20:35:43 GMT

@LorraineTH

In that case the issue may well be the Sky use of Map-T, and the resolution to move your connection to a 1:1 mapping. I'll escalate your post as this has to be done individually.

Re: Unable to connect to work VPN

LorraineTH — Mon, 02 Sep 2024 20:39:40 GMT

Thank you, that will save me an 80 mile round trip into work every day

Re: Unable to connect to work VPN

Lisa-P1987 — Tue, 03 Sep 2024 10:14:10 GMT

Thanks for escalating this. We’ve sent LorraineTH an invite to chat.

Re: Unable to connect to work VPN

LorraineTH — Tue, 03 Sep 2024 10:45:15 GMT

Hi Lisa, thanks for contacting me regarding VPN connection issues.

I am able to connect to VPN at work and other premises but NOT from my own home.

Have even purchased and change supplied CAT5e cables to CAT8 trying to resolve this issue, is there anything that can be done?

Re: Unable to connect to work VPN

jamesn123 — Tue, 03 Sep 2024 11:17:57 GMT

@LorraineTH

You need to talk to Sky on the chat popup not on the forum thread

Re: Unable to connect to work VPN

LorraineTH — Tue, 03 Sep 2024 15:21:15 GMT

I haven't received an invitation to chat,

Re: Unable to connect to work VPN

AB86 — Tue, 12 Nov 2024 22:22:35 GMT

Any update from Sky? @LorraineTH I'm in the same position and don't seem to be getting anywhere

Re: Unable to connect to work VPN

LorraineTH — Wed, 13 Nov 2024 08:26:25 GMT

Hi, they sorted mine out but said it was a temporary fix and not to turn off my router, a proper fix was scheduled for sometime in September but I haven't heard anything since