topic Broadband Speed slowed down in Broadband

Broadband Speed slowed down

Mac5 — Tue, 12 Nov 2024 18:29:08 GMT

I have had Sky Broadband Superfast (FTTC) for over 6 years with download speeds (at the router) of 24 Mbps originally. It has varied up and down over the years between 21 and 26 Mbps but from being consistently around 24 Mbps in the first half of 2024 it has now been reduced to a (rather surprisingly) fixed 20000 Kbps.

I have been through all the Sky checks which say no problems and powered off/on and reset the router - no change, remains exactly 20000 Kbps.

Do the router stats give a clue as to whether I have a technical problem or have Sky deliberately set down my speed to encourage me to upgrade to Full Fibre Broadband, which I keep getting adverts for?

Thanks for any help

Re: Broadband Speed slowed down

Mr+Flibbles+86 — Wed, 13 Nov 2024 10:49:35 GMT

Hi there @Mac5 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband Speed slowed down

Mac5 — Fri, 29 Nov 2024 18:35:17 GMT

I had a private chat with a Sky expert who took me through various checks and said there was no fault on the line. He said speeds could vary depended on a number of factors but I was getting more than the guaranteed speed (of 15 Mbps). If I wanted higher speeds, I could consider uprade options.

I said I will keep under review.

He didn't offer any explanation as to why my current speed as reported by the hub is at a consistent 20000 Kbps and no longer varies up or down.

It seems difficult to get specific speed estimates for my address but I did find a quote for BT Fibre 2 (which is FTTC I believe) with estimated speed of 54 Mbps and a guaranteed 34 Mbps.

I remain suspicious that my speed is being artificially capped!