topic No Internet from my hub in Broadband

No Internet from my hub

Roylee — Tue, 12 Nov 2024 17:39:35 GMT

I currently have no Internet connection from my main hub. I have unplugged it for 5 minutes and restarted it, all lights are on and showing as ok and I have run a test on the My Sky app which says everything is OK in terms of connection. I have also held the WPS button for 30 seconds but that still hasn't helped. The main router isn't showing on the WiFi list on any of my devices

Re: No Internet from my hub

Mr+Flibbles+86 — Wed, 13 Nov 2024 10:47:44 GMT

Hi there @Roylee , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No Internet from my hub

Roylee — Wed, 13 Nov 2024 10:55:20 GMT

Thanks for picking it up for me, eventually got it all sorted last night after a few resets of the hub 👌🏻

Re: No Internet from my hub

Addie15 — Fri, 15 Nov 2024 10:47:59 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.