topic Re: WiFi continously dropping out in Broadband

WiFi continously dropping out

KevR88 — Tue, 12 Nov 2024 16:44:00 GMT

WiFi dropping out every 20 minutes or so

Re: WiFi continously dropping out

Highlinder — Tue, 12 Nov 2024 17:38:47 GMT

@KevR88 black or white router from Sky?

Re: WiFi continously dropping out

sirxnad — Tue, 12 Nov 2024 17:40:22 GMT

I have the same problem. White Sky router

Re: WiFi continously dropping out

Highlinder — Tue, 12 Nov 2024 17:40:53 GMT

@sirxnad Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.