topic Re: WiFi down repeatedly in Broadband

WiFi down repeatedly

Dixon296 — Tue, 12 Nov 2024 15:40:48 GMT

Sky broadband has dropped out 3 times in the last 24 hours. First couple of times it came back within 15 minutes but now there's no sign of it coming back on.

The lights on our rooter have been alternating. Previously the 2nd and 4th were orange and now just the 4th. What does this mean? How do we fix it?

Re: WiFi down repeatedly

Highlinder — Tue, 12 Nov 2024 15:41:59 GMT

@Dixon296 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: WiFi down repeatedly

Dixon296 — Tue, 12 Nov 2024 15:50:56 GMT

I am not being prompted to enter any details. I just reach a page saying the site cannot be reached due to it taking too long to respond or due to the server stopping responding

Re: WiFi down repeatedly

Highlinder — Tue, 12 Nov 2024 16:37:54 GMT

@Dixon296 Which browser are you using to complete the directions with?