topic Re: No Internet light in Broadband

No Internet light

gljklhall — Tue, 12 Nov 2024 12:33:28 GMT

Hi,

I woke up this morning to no Internet. It said there was a fault on the line and it was getting fixed. 6 hours later and it came back on but after 20 mins everything went off again. The fault checker now says the line is OK. However the light for Internet on my hub is off and no matter what I do it won't come back on. I've followed all the guides. Can someone please help?

Re: No Internet light

caesarome — Tue, 12 Nov 2024 13:52:46 GMT

@gljklhall

Try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: No Internet light

gljklhall — Tue, 12 Nov 2024 13:57:14 GMT

Hi, Unfortunately every time I try that it says 'we are having problems with our tests right now, please try again later'

I'll keep trying but I'm not holding out much hope 😖 thank you though.