topic Re: Network connection issue in Broadband

Network connection issue

Gem49 — Sat, 09 Nov 2024 22:25:42 GMT

Hello

I have not been able to access Apps, Netflix. Sky cinema and various other things today.
The message says I need to check my network connection status. There is a x next to network connections. I have tried multiple times to connect again but it still doesn't work. I have also turned off the plug over 4 times today and pressed the reboot button on the router but it still won't connect. Can you please help? Thanks

WiFi is working fine on my phone.

Re: Network connection issue

Addie15 — Sun, 10 Nov 2024 11:10:56 GMT

Hi there, @Gem49. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Network connection issue

Addie15 — Tue, 12 Nov 2024 11:11:03 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.