https://helpforum.sky.com/t5/Broadband/Sky-broadband-connection/m-p/4816759#M438122 <P>I am a sky customer and have recently renewed our sky account - we have sky Q plus sky talk. &nbsp;Received new white router and have followed instructions but there is no connection to the ONT no lights nothing? &nbsp;Sky say I have out the correct cables into router but now stuck. &nbsp;So have no internet. &nbsp;Awaiting sky to get back to me but any suggestions welcomed</P> Tue, 12 Nov 2024 10:09:22 GMT Jeanie201 2024-11-12T10:09:22Z https://helpforum.sky.com/t5/Broadband/Sky-broadband-connection/m-p/4816759#M438122 <P>I am a sky customer and have recently renewed our sky account - we have sky Q plus sky talk. &nbsp;Received new white router and have followed instructions but there is no connection to the ONT no lights nothing? &nbsp;Sky say I have out the correct cables into router but now stuck. &nbsp;So have no internet. &nbsp;Awaiting sky to get back to me but any suggestions welcomed</P> Tue, 12 Nov 2024 10:09:22 GMT https://helpforum.sky.com/t5/Broadband/Sky-broadband-connection/m-p/4816759#M438122 Jeanie201 2024-11-12T10:09:22Z https://helpforum.sky.com/t5/Broadband/Sky-broadband-connection/m-p/4816766#M438124 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4237595">@Jeanie201</a>&nbsp;</P> <P>&nbsp;</P> <P>No lights at all would tend to suggest no power, in which case nothing is going to work.</P> <P>&nbsp;</P> <P>Has the ONT worked correctly with a previous Sky Broadband Hub?</P> Tue, 12 Nov 2024 10:18:45 GMT https://helpforum.sky.com/t5/Broadband/Sky-broadband-connection/m-p/4816766#M438124 TimmyBGood 2024-11-12T10:18:45Z