topic Re: No Internet in Broadband

No Internet

Rjwinn1985 — Tue, 12 Nov 2024 08:43:14 GMT

My Internet is down since last night is there any reason for this

Re: No Internet

Highlinder — Tue, 12 Nov 2024 08:44:41 GMT

@Rjwinn1985 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: No Internet

Rjwinn1985 — Tue, 12 Nov 2024 08:45:54 GMT

I have done that and the sky app say its not working

Re: No Internet

cookiemonsteruk — Tue, 12 Nov 2024 08:46:13 GMT

@Rjwinn1985

There has been an outage in southampton since last night. You would need to call sky to report

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: No Internet

Highlinder — Tue, 12 Nov 2024 08:47:52 GMT

@Rjwinn1985 Does it gives you any further information if it is an outage or does it let you book an engineer?

Re: No Internet

Rjwinn1985 — Tue, 12 Nov 2024 09:02:31 GMT

I have contacted sky and they are now getting it sorted thanks everyone

Re: No Internet

Geo18 — Tue, 12 Nov 2024 09:11:44 GMT

Same here

Re: No Internet

Rjwinn1985 — Tue, 12 Nov 2024 09:15:44 GMT

Are you in Southampton

Re: No Internet

Highlinder — Tue, 12 Nov 2024 11:31:50 GMT

@Geo18 Can you run the directions posted in post 2 to see if it finds a possible fault.