https://helpforum.sky.com/t5/Broadband/Issues/m-p/4816559#M438050 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3090856">@Jacquil</a>&nbsp;that you use your line that is sold for domestic use to deliver a "critical service" is your decision but it does not get you any priority so you need to have a back-up-up plan. This isnt Sky being difficult it is a fact of life that many people working from home fail to realise that it usually takes several days to fix faults on domestic lines.</P> <P>&nbsp;</P> <P>If the issue is your hub loosing connection to the exchange call Sky as line drops can indicate a fault. Whether they can get Openreach to check the line depends on how frequently &nbsp;the drops are and whether there are other faults.</P> Tue, 12 Nov 2024 08:20:20 GMT Chrisee 2024-11-12T08:20:20Z https://helpforum.sky.com/t5/Broadband/Issues/m-p/4816505#M438023 <P>Every day I lose connection to WiFi. I work from home for NHS critical service. I need this sorted&nbsp;</P> Tue, 12 Nov 2024 07:12:53 GMT https://helpforum.sky.com/t5/Broadband/Issues/m-p/4816505#M438023 Jacquil 2024-11-12T07:12:53Z https://helpforum.sky.com/t5/Broadband/Issues/m-p/4816559#M438050 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3090856">@Jacquil</a>&nbsp;that you use your line that is sold for domestic use to deliver a "critical service" is your decision but it does not get you any priority so you need to have a back-up-up plan. This isnt Sky being difficult it is a fact of life that many people working from home fail to realise that it usually takes several days to fix faults on domestic lines.</P> <P>&nbsp;</P> <P>If the issue is your hub loosing connection to the exchange call Sky as line drops can indicate a fault. Whether they can get Openreach to check the line depends on how frequently &nbsp;the drops are and whether there are other faults.</P> Tue, 12 Nov 2024 08:20:20 GMT https://helpforum.sky.com/t5/Broadband/Issues/m-p/4816559#M438050 Chrisee 2024-11-12T08:20:20Z