topic WiFi connection signal low in Broadband

WiFi connection signal low

AdiFelton — Mon, 11 Nov 2024 18:56:05 GMT

Hi. I have issues with WIFI connection where the signal is either very low when it used to be consistently strong. I noticed this when I moved from sky a to sky glass and used WIFI to connect my TV. I have since had to move to a wired connection for the TV as the WIFI kept dropping out. The TV is 2m from the Sky router with no doors or walls in between. Since moving to wired connection for th TV I have no issues but I now monitor and notice my devices and connections to WIFI and I have low signal issues.

Re: WiFi connection signal low

Tom-W19 — Tue, 12 Nov 2024 08:43:19 GMT

Hi @AdiFelton

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi connection signal low

Mr+Flibbles+86 — Thu, 14 Nov 2024 08:56:30 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks