topic Re: Openreach ONT modem missing power cable in Broadband

Openreach ONT modem missing power cable

tahablbl — Mon, 11 Nov 2024 14:13:05 GMT

Hi everyone,

My openreach ont modem is missing its power cable/adapter.

I contacted openreach but they said my ISP aka Sky should provide one.

But o couldn't find a Sky phone number to request one.

What should I do?

Re: Openreach ONT modem missing power cable

TimmyBGood — Mon, 11 Nov 2024 14:20:53 GMT

@tahablbl wrote:

I contacted openreach but they said my ISP aka Sky should provide one.

That's not entirely correct: the occupant contacts their ISP, and the ISP then logs a fault with Openreach.

Openreach isn't a customer-facing operation.

Re: Openreach ONT modem missing power cable

tahablbl — Mon, 11 Nov 2024 14:22:59 GMT

How can I contact Sky? The assistant chat bot doesn't seem to work and there are no phone numbers I can reach.

Re: Openreach ONT modem missing power cable

TimmyBGood — Mon, 11 Nov 2024 14:33:06 GMT

@tahablbl

There should be a contact number at the end of the online Help resources, but Sky is apparently having software issues today (Monday 11th November 2024)