topic Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub? in Broadband

How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

EvrenS — Mon, 06 May 2024 09:58:41 GMT

I need to split 5GHZ and 2.4GHZ on the new Sky max hub (white)

I spoke to sky on the phone earlier and they cannot tell me how to do it as it's been removed from their scripts but it can be done....

Can somebody please advise how to do this on the new hub?

I've trawled through the forums and found how to do it but only for the older hubs / routers.

For added context, I've logged into my gateway and can't find the ‘Synchronise 2.4 GHz and 5 GHz Settings’ box which is mentioned on the sky community for previous hubs.

Thanks

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

TimmyBGood — Mon, 06 May 2024 10:40:34 GMT

@EvrenS wrote:

I spoke to sky on the phone earlier and they cannot tell me how to do it as it's been removed from their scripts but it can be done....

It can't be done: the only option is to switch one or both bands off entirely.

@EvrenS wrote:

I've logged into my gateway and can't find the ‘Synchronise 2.4 GHz and 5 GHz Settings’ box

Which would be why that's not there...

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

EvrenS — Mon, 06 May 2024 14:06:23 GMT

@TimmyBGood thanks a lot. Could you kindly advise how I can switch the 5GHZ off?

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

TimmyBGood — Mon, 06 May 2024 14:09:24 GMT

@EvrenS

I believe that's an option somewhere in the My Sky app.

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

Chrisee — Mon, 06 May 2024 14:48:20 GMT

@EvrenS open the My Sky app navigate to WiFi settings and then advanced settings then select the "Diable WiFi" turn iff tge 5GHz band connect the devicecthst is being difficult then re-ensble the 5GHz band again and it should stay connected.

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

EvrenS — Mon, 06 May 2024 15:33:41 GMT

@Chrisee @TimmyBGood

Thank you both, all resolved now!

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

LizB08 — Wed, 03 Jul 2024 17:27:45 GMT

How do I navigate to WiFi settings in the My Sky app? I can't find it anywhere

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

TimmyBGood — Wed, 03 Jul 2024 17:39:16 GMT

@LizB08

The relevant tabs may not have populated in the app yet: some subscribers have quite a wait.

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

Paul394 — Mon, 21 Oct 2024 06:30:53 GMT

I bought a wifi Extender for about 9 pound. Plugs in and connects to modem. It runs on 2.4 ghz only. When you search for it on available WiFi it comes up ( password is your router password ). You can then connect your devices that can't run on 5 mhz.

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

DTN75 — Mon, 11 Nov 2024 14:01:45 GMT

Didn't work for me. I'm just about to return the second smart device I've bought because I can't get them to connect to this stupid max box. Very shortsighted of sky to do this

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

Louiserin — Tue, 12 Nov 2024 16:28:57 GMT

Lot of devices only work on 2.4 GHZ pretty stupid to not let us access it.

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

TimmyBGood — Tue, 12 Nov 2024 17:05:07 GMT

@Louiserin

2.4Ghz is there: no ISP is going to launch a 5Ghz-only router any time soon.

The problen typically occurs when the IoT device is on 2.4Ghz but the phone/tablet hosting its app is on 5Ghz: that's why temporarily disabling the 5Ghz band can be a workaround.

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

DTN75 — Tue, 12 Nov 2024 19:51:16 GMT

Yes - if the workaround actually works, which it didn't in my case despite attempting it several times. Really shouldn't have to be creating workarounds in the first place, I just don't get why Sky have developed a router that actually makes connecting to all these whizzy new gadgets harder! Unless they've rigged it somehow so it will only recognise their own...🤔

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

TimmyBGood — Tue, 12 Nov 2024 21:33:37 GMT

@DTN75 wrote:

Unless they've rigged it somehow so it will only recognise their own...

If that's the case then EE are in on it too: their current flagship Hub doesn't permit unsynchronized bands either.

I understand the real reason is that doing so is detrimental to wireless performance.

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

fluffydude — Wed, 29 Jan 2025 20:11:56 GMT

You can't split bands, what on earth are Sky playing at?
I've had many routers from various ISP that you've been able to split the channel but now these muppets are removing the simple functionality.
It might sound all fancy and being helpful but when you have a device that keeps wanting to switch between frequencies it is sodding annoying.
Just let me split them and then it CANNOT happen.
If there had been info that this very obvious and simple feature wasn't available then I would have gone elsewhere with my broadband.

I've now got no flipin' choice but to go and buy a decent access point and turn off all the Wifi from this pile of utter garbage.

Congrats Sky, you listened to some simpletons that want their iphone to just work, oh and I want everything to only be adjustable via some stupid app?!
Well there is plenty of the country that actually want to be able to adjust some settings, like we've always been able to until now.
Thanks for nothing.

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

caroline33333333 — Mon, 03 Feb 2025 08:39:33 GMT

it can be done digiweb. did it for me ..its just sky poeple are just reading what they have in front of them waste of time talking to them

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

DTN75 — Mon, 03 Feb 2025 09:25:52 GMT

digiweb?

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

TimmyBGood — Mon, 03 Feb 2025 09:28:34 GMT

@DTN75

A full-fibre ISP in the Republic of Ireland.

https://digiweb.ie/

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

DTN75 — Mon, 03 Feb 2025 09:29:31 GMT

Ah, not much use to us poor souls in the UK then 😞

Re: How do I split 5GHZ and 2.4GHZ on the new Sky max hub?

FLC — Mon, 03 Feb 2025 09:38:30 GMT

I managed to do this as detailed here:

How to Separate SSIDs on the SR213/White Max Hub | Sky Community

But turned out to be a pointless exercise given how utterly useless the WiFi signal from the Max Hub is. I now have all WiFi turned off on the Hub & use a TP-Link Deco mesh. You can't split the SSIDs on that either but you can tell a device which band to connect to, or you can create a separate IoT SSID & restrict that to 2.4GHz only.

As @TimmyBGood said, BT/EE do the same thing on their latest routers. The reason is to maintain compatibility with their own mesh systems. In Sky's case that's the Pods, but they seem pretty poor too. During brief experiments with the SR203 Hub & SE210 mesh, splitting the SSIDs on the Hub prevented the SE210 from connecting, so surprised that was allowed.