topic Re: WIFI constantly dropping out in Broadband

WIFI constantly dropping out

Cabalj73 — Fri, 08 Nov 2024 12:42:28 GMT

I am experiencing major issues with wifi connections and my devices. I work from home so this is essential for use but it is dropping every other minute and disrupting my work. Also, our multiroom boxes jeep losing their connection with the hub and Sky Q Box because of this.

Re: WIFI constantly dropping out

Tom-W19 — Sat, 09 Nov 2024 09:54:31 GMT

Hi @Cabalj73

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WIFI constantly dropping out

Tom-W19 — Mon, 11 Nov 2024 13:07:55 GMT

Hi @Cabalj73

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: WIFI constantly dropping out

Cabalj73 — Mon, 11 Nov 2024 13:34:08 GMT

Thanks Tom

After spending over 1hr in the phone with a member of the team, resetting the router, disabling all devices and re-enabling them again the problem seems to have maintained stability.

Re: WIFI constantly dropping out

Cabalj73 — Mon, 11 Nov 2024 18:10:05 GMT

After my last message and being hopeful, the WiFi has dropped again and lost on two devices; a laptop and multiroom box.

The chat was to remain active in case this happened. Please can you advise how I gain access to that or refer me back to a technician again.

Re: WIFI constantly dropping out

Highlinder — Tue, 12 Nov 2024 08:41:44 GMT

@Cabalj73 Would you like this problem re-escalated again?

Re: WIFI constantly dropping out

Cabalj73 — Tue, 12 Nov 2024 09:04:36 GMT

Hi Highlinder

Thanks for the response, I will monitor it today but is there a quicker way for me to contact technical again? If not, could you escalate again so I can discuss with them.

Cheers

Re: WIFI constantly dropping out

Highlinder — Tue, 12 Nov 2024 09:09:40 GMT

@Cabalj73 Just post on this thread again and it can be re-escalated to Sky.

Re: WIFI constantly dropping out

Jackson72 — Tue, 12 Nov 2024 10:02:36 GMT

I am having problems my tv switches it self off then says it's no signal then you try to put it on takes a few minutes can you help .

Re: WIFI constantly dropping out

Cabalj73 — Fri, 15 Nov 2024 10:21:01 GMT

Still having issues, can this be escalated for technical to contact me please.

Re: WIFI constantly dropping out

TM16 — Tue, 21 Jan 2025 11:31:14 GMT

My WiFi is dropping. Wife and I both working from home. Have done all the home steps recommended

Re: WIFI constantly dropping out

Trefo — Thu, 30 Jan 2025 10:10:56 GMT

My WiFi drops out when used in the far end of the house?

Re: WIFI constantly dropping out

Lin75 — Sun, 16 Feb 2025 18:47:45 GMT

My WiFi has been dropping the last couple of weeks,open reach came out last week as the issue was outside but although they said they've fixed it my wifi upstairs is still dropping daily .have run service checks ect and says all good but it's dropping still??

Re: WIFI constantly dropping out

Addie15 — Mon, 17 Feb 2025 08:20:31 GMT

Hi there, @Lin75. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WIFI constantly dropping out

Addie15 — Wed, 19 Feb 2025 08:28:40 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: WIFI constantly dropping out

TM16 — Wed, 19 Feb 2025 11:20:51 GMT

Hi - I am still having issues with this.

Re: WIFI constantly dropping out

Lisa-P1987 — Wed, 19 Feb 2025 11:42:08 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WIFI constantly dropping out

Cabalj73 — Wed, 19 Feb 2025 11:55:53 GMT

Hi there

I ultimately insisted on an engineer to visit who went through the settings of the systems and Sky boxes as well as confirming the siting of the router and extender, he even logged into his system to see if anything nearby could be interferring with the signals, flight path etc. The engineer was extremely helpful reset everything, changed a setting on the sky box and now everything works much better. The best bit was there was no charge for it either.

Re: WIFI constantly dropping out

Lin75 — Wed, 19 Feb 2025 15:18:04 GMT

How did you get engineer out ?

Re: WIFI constantly dropping out

Cabalj73 — Wed, 19 Feb 2025 15:47:19 GMT

After the escalation and spending hours on the phone with a technical representative they finally agreed to send an engineer out at no cost as they couldn't help any further.