topic Re: WiFi in Broadband

WiFi

AmandaPrice — Thu, 07 Nov 2024 09:03:59 GMT

Having issues connecting my tv to the wifi

Re: WiFi

Mr+Flibbles+86 — Fri, 08 Nov 2024 08:58:08 GMT

Hi there @AmandaPrice , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi

Tom-W19 — Mon, 11 Nov 2024 08:50:30 GMT

Hi @AmandaPrice

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: WiFi

AmandaPrice — Wed, 13 Nov 2024 14:38:41 GMT

I need to book an engineer

Re: WiFi

Highlinder — Wed, 13 Nov 2024 16:45:53 GMT

@AmandaPrice If you had interacted with the Sky team on here that might have been done for you. Would you like this re-escalated for you.

Re: WiFi

AmandaPrice — Wed, 13 Nov 2024 17:24:49 GMT

Yes please. Unfortunately they weren't able to book me 1 as my replacement sky q box wasn't down as delivered on their system. I did mention that the box it came in was covered in muck and and feet of the sky q box were filthy. The girl told me to bookan appointment via the app but unfortunately I work all weekend and the app/site was down for maintenance

Re: WiFi

AmandaPrice — Tue, 19 Nov 2024 13:30:01 GMT

Yes, I need an engineer out immediately!!! This is 2weeks now without a service I'm am paying for. It's absolutely ridiculous. I've had zero communication regards an appointment being booked or that a date/day has been arranged for a call out. The sky customer service is deplorable

Re: WiFi

AmandaPrice — Tue, 19 Nov 2024 13:31:14 GMT

I need an engineer out immediately!!! This is 2wks now without a service I'm am paying for. It's absolutely ridiculous. I've had zero communication regards an appointment being booked or that a date/day has been arranged for a call out. The sky customer service is deplorable