topic Re: Getting 2-3 mb/s and want it sorted in Broadband https://helpforum.sky.com/t5/Broadband/Getting-2-3-mb-s-and-want-it-sorted/m-p/4815255#M437696 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4244274">@Stuart123__</a>&nbsp; In case you're not awarethis is a customer helps customer community, you're not speaking to Sky customer services, nothing can be sorted out on the back of a forum post.</P> Sun, 10 Nov 2024 21:36:32 GMT GD1 2024-11-10T21:36:32Z Getting 2-3 mb/s and want it sorted https://helpforum.sky.com/t5/Broadband/Getting-2-3-mb-s-and-want-it-sorted/m-p/4815235#M437690 For many weeks the broadband speed has been unusable, getting 2-3 mb/s. Virgin has just gone live on my street and this needs sorting or I will be pulling out under the minimum speed clause and switching to a reliable broadband provider. Sun, 10 Nov 2024 21:12:29 GMT https://helpforum.sky.com/t5/Broadband/Getting-2-3-mb-s-and-want-it-sorted/m-p/4815235#M437690 Stuart123__ 2024-11-10T21:12:29Z Re: Getting 2-3 mb/s and want it sorted https://helpforum.sky.com/t5/Broadband/Getting-2-3-mb-s-and-want-it-sorted/m-p/4815238#M437691 <P>What has Sky suggested?</P> Sun, 10 Nov 2024 21:18:41 GMT https://helpforum.sky.com/t5/Broadband/Getting-2-3-mb-s-and-want-it-sorted/m-p/4815238#M437691 Mark39 2024-11-10T21:18:41Z Re: Getting 2-3 mb/s and want it sorted https://helpforum.sky.com/t5/Broadband/Getting-2-3-mb-s-and-want-it-sorted/m-p/4815255#M437696 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4244274">@Stuart123__</a>&nbsp; In case you're not awarethis is a customer helps customer community, you're not speaking to Sky customer services, nothing can be sorted out on the back of a forum post.</P> Sun, 10 Nov 2024 21:36:32 GMT https://helpforum.sky.com/t5/Broadband/Getting-2-3-mb-s-and-want-it-sorted/m-p/4815255#M437696 GD1 2024-11-10T21:36:32Z Re: Getting 2-3 mb/s and want it sorted https://helpforum.sky.com/t5/Broadband/Getting-2-3-mb-s-and-want-it-sorted/m-p/4815364#M437737 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4244274">@Stuart123__</a>&nbsp;read the guarantee carefully&nbsp;<A href="https://www.sky.com/help/articles/sky-broadband-speed-guarantee" target="_blank">https://www.sky.com/help/articles/sky-broadband-speed-guarantee</A>&nbsp;as it doesnt allow you to switch unless Sky cannot provide the guaranteed speed to the hub. Speeds at your device are not covered and frequently low speeds are down to poor WiFi in your home.&nbsp;</P> Mon, 11 Nov 2024 07:54:46 GMT https://helpforum.sky.com/t5/Broadband/Getting-2-3-mb-s-and-want-it-sorted/m-p/4815364#M437737 Chrisee 2024-11-11T07:54:46Z