topic Re: No wifi in Broadband

No wifi

Liam101209 — Fri, 08 Nov 2024 09:30:04 GMT

Still no wifi

wasn't working yesterday and still nothing today

lights are all green on box

the broadband checker on here is saying there's no problem

Re: No wifi

Tom-W19 — Sat, 09 Nov 2024 09:12:55 GMT

Hi @Liam101209

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No wifi

Liam101209 — Sun, 10 Nov 2024 19:05:17 GMT

I haven't received no message off anyone , I phoned sky up on Friday and they said it will take 3 days to fix the issue as they can see broadband is coming into the house but they don't understand why it's not working , when I connect to something it says connected but no internet I've been without internet since Thursday it's a joke really I pay the bill so I don't understand why it's happened

Re: No wifi

Tom-W19 — Wed, 13 Nov 2024 08:14:29 GMT

Hi @Liam101209

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.