Internet

3Worqsda3 — Sun, 10 Nov 2024 15:01:28 GMT

I think I may need a new sky broadband box

the internet keeps dropping out and it doesn't reboot itself simply and when I perform the relevant tests through the MySky app it is saying everything is fine

Re: Internet

Highlinder — Sun, 10 Nov 2024 15:29:16 GMT

@3Worqsda3 With those tests via the Sky app if your internet has been off less than 1 hour it will report that everything is okay because it is looking at historical data and if also running the further broadband test is showing this then having to wait for over an hour to test again.

But if the internet is coming back after a reboot of the router then there is an underlying issue going on. If the next time it happens say overnight run the tests below to see if it can help you with what the next steps to get this fixed.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

topic Internet in Broadband

Internet

Re: Internet