topic Dropping c in Broadband

Dropping c

DS24 — Sun, 10 Nov 2024 13:45:18 GMT

wifi keeps dropping

Re: Dropping c

Highlinder — Sun, 10 Nov 2024 15:37:28 GMT

@DS24Do any of the lights on the router change colour when this happens?

Re: Dropping c

DS24 — Sun, 10 Nov 2024 15:45:28 GMT

No nothing, just sky glass crashes, no volume due to the lag.

Or volume but delay in scene.. or laggy gaming. I've called them and trying other options

Re: Dropping c

Highlinder — Sun, 10 Nov 2024 16:08:37 GMT

@DS24 black or white router from Sky?

Re: Dropping c

DS24 — Sun, 10 Nov 2024 16:36:26 GMT

I currently have the black. They are upgrading me to the white then signal boosters

Re: Dropping c

Highlinder — Sun, 10 Nov 2024 16:54:07 GMT

@DS24 So when is the new router coming out with the booster pod(s)? As if they are sending this kit out to see if this sorts the issue you will just have to see if this does help. But if it is dropping then the change of equipment might not be the solution.

If you have the black hub just now can you follow the directions in the link below.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Dropping c

DS24 — Sun, 10 Nov 2024 17:22:56 GMT

New router first then if no improvement after 10 days we get the boosters..

Re: Dropping c

Highlinder — Sun, 10 Nov 2024 19:11:35 GMT

@DS24 Do you still have the black router connected to the broadband just now?