topic Re: Internet connection continually lost in Broadband

Internet connection continually lost

Vickilou78 — Thu, 31 Oct 2024 08:42:00 GMT

For months now the internet connection just keeps dropping - sky q box always states you are connected to broadband but not connected to internet. It does this throughout the day and night. Laptops and iPads connect to hub then connection drops on those. We have had all but one sky q mini box replaced new router new phone socket and phone line repaired as was a fault. I have better connection on my neighbours wifi than I do ny own. I have to keep pressing wps button on router as mani skyqb loses connection and we have Ethernet Cable from main box to router. Any help appreciated as it's not cheap mo they payment and I am fed up now of it losing connection all the time

Re: Internet connection continually lost

Mr+Flibbles+86 — Fri, 01 Nov 2024 10:24:52 GMT

Hi there @Vickilou78 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet connection continually lost

Tom-W19 — Sun, 10 Nov 2024 08:42:53 GMT

Hi @Vickilou78

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Internet connection continually lost

Vickilou78 — Thu, 05 Dec 2024 17:28:46 GMT

It's still doing it even the main skyq box being connected to router by cable everything drops out even ring doorbell