topic Re: How can I get a free booster from Sky when my connection is not right ? in Broadband

How can I get a free booster from Sky when my connection is not right ?

Borderladdie — Fri, 06 Sep 2024 16:46:40 GMT

The only room we get a signal constantly in is the room with the hub in , and even then it’s not consistent

Re: How can I get a free booster from Sky when my connection is not right ?

TimmyBGood — Fri, 06 Sep 2024 17:00:23 GMT

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

Re: How can I get a free booster from Sky when my connection is not right ?

Borderladdie — Sun, 10 Nov 2024 07:49:33 GMT

Thank you for your reply

now how can I get a free booster ?

Re: How can I get a free booster from Sky when my connection is not right ?

TimmyBGood — Sun, 10 Nov 2024 09:07:29 GMT

@Borderladdie

If you have one of the qualifying add-ons, you'll need to phone Sky to go through a telephone diagnosis before a booster is allocated.