Internet light off on hub

Chief_Chengaose — Sat, 09 Nov 2024 23:30:29 GMT

I lost my internet on Thursday and the guy I spoke to tried to resolve it but he could not. The issue was escalated to the ntwork team who suggested it might be a cable problem and they ordered a new cable for me which I received on Friday. Still that did not solve anything, and I called back only to be told the issue might only be attended on Monday.

I have lost essentially 2 days of work which I thought I would cover over the weekend but still nothing.

The network was working okay then the next minute it was down; there was an Openreach Employee earlier on Thursday who was connecting wifi for a neighbour of the same flat, I dont know if he might have caused an issue but the moment he left I started started having some issues.

Please help me out on this, need this sorted as soon as Thursday.

Yours,

Concerned, worried and angry customer

Re: Internet light off on hub

Highlinder — Sun, 10 Nov 2024 07:40:03 GMT

@Chief_Chengaose So you have an engineer coming out on Monday this week to see if they are able to resolve this issue for you?

Re: Internet light off on hub

Chief_Chengaose — Sun, 10 Nov 2024 09:19:53 GMT

Its not determined if that will be Monday as they have not yet decided whether to send one or not. Its taking them ages to decide.

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Internet light off on hub

Re: Internet light off on hub

Re: Internet light off on hub