topic Re: Network connection in Broadband

Network connection

Lewy02 — Sat, 09 Nov 2024 22:18:21 GMT

I have lost my network connection

Re: Network connection

Highlinder — Sat, 09 Nov 2024 22:19:28 GMT

@Lewy02 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: Network connection

Lewy02 — Sat, 09 Nov 2024 22:44:19 GMT

I tried this but the system says all okay but the hardware says otherwise

Re: Network connection

Lewy02 — Sat, 09 Nov 2024 22:45:46 GMT

I did run it but I can't get the answer that my hardware is showing

Re: Network connection

Basketcase75 — Sat, 09 Nov 2024 22:47:07 GMT

Looking at the main list of most recent posts seems everyone has issues today. I'm sat watching my router have three green lights got down to two then a flashing centre orange and then back to three green for a few minutes at most then repeat all. But it's ok cos the sky website said it's all working as it should do

Re: Network connection

Lewy02 — Sat, 09 Nov 2024 22:51:46 GMT

I have disconnected everything at least once, my router is showing all green lights on, but my external devices do not show any WiFi connection when I run a speed test and the SkyQ box is showing no Network Connection.

I run the Sky software to check the connections etc and that comes up with everything is running normal.

Aaaaah