topic Re: WiFi is slow and lagging upstairs in Broadband

WiFi is slow and lagging upstairs

Lisa+and+ken — Wed, 06 Nov 2024 10:16:18 GMT

I have just upgraded to sky max WiFi so that daughter can game however still the same issues. What can I do? Please

Tom-W19 — Thu, 07 Nov 2024 10:35:24 GMT

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Tom-W19 — Sat, 09 Nov 2024 14:54:28 GMT

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Lisa+and+ken — Sat, 09 Nov 2024 17:35:10 GMT

Hi I was waiting for reply

bigbear99 — Sat, 09 Nov 2024 19:52:04 GMT

Wish i'd never changed to Wifi MAX, 2 eng visits and speed now down to 1.6mb, poor service from Sky, this has been ongoing for 3 weeks.

Lisa+and+ken — Sat, 09 Nov 2024 20:07:27 GMT

Really..it's worse than what I had!

Gretc001 — Fri, 29 Nov 2024 09:14:50 GMT

My speed is always dropping have to use broadband speed checker frequently to restore a half decent signal.

Lisa+and+ken — Fri, 29 Nov 2024 09:20:13 GMT

Sky eventually got to the root of the problem and now working fine.

ClareH4 — Thu, 23 Jan 2025 07:31:32 GMT

How did you resolve the issue? Thank you in advance

Lisa+and+ken — Thu, 23 Jan 2025 08:16:18 GMT

There was an issue with the router

Gazza35 — Mon, 17 Mar 2025 11:58:33 GMT

Hi my sky is terrible