topic Re: No interent in Broadband

No interent

AlisonNewFrench — Fri, 14 Jun 2024 11:11:33 GMT

I'm rather fed up with sky my broad band is so intermittent. I work from home and I'm completely fed up with the lack of contact available from these peeps. I can't watch what I pay for Netflix and I can't do my work. All states their side say everything is fine. The hub has no light power. Next min it's on. Already paying over the odds for a crsp service. Lost the will to continue. If someone out there has a number so I can leave this sinking ship I would be grateful as i only have today off

Re: No interent

Highlinder — Fri, 14 Jun 2024 11:17:37 GMT

@AlisonNewFrench Just dial 150 on your landline and listen through the voice prompts.

Re: No interent

Gina07 — Fri, 14 Jun 2024 11:23:15 GMT

Mine is the same from about half an hour ago sky say no fault but I have no internet poor service.

Re: No broadband

Davijth94 — Sun, 25 Aug 2024 15:33:55 GMT

My internet don't work

Re: No broadband

Highlinder — Sun, 25 Aug 2024 19:10:22 GMT

@Davijth94 You have jumped on an old thread, Can you tell us what troubleshooting you have done to see if it can find any fault?

Re: No interent

Cy3 — Mon, 16 Sep 2024 21:08:54 GMT

Yeah having same issues, was on call for 45mins regarding internet connection constantly dropping after having this amazing fibre optic cable installed. Soooo poor and will be looking to change provider should sky not solve the issue!

Re: No interent

Kimberley89 — Sat, 09 Nov 2024 14:26:36 GMT

I have no internet connection & am paying for broadband that doesn't work.. hasn't been working since Monday.. so I would like the issue resolved & I would like compensation because I pay for it & not having internet & having to use all my mobile phones data witch has ran out twice now?

Re: No interent

SKY1992bf — Sat, 09 Nov 2024 14:37:19 GMT

@Kimberley89 Have you logged the fault with sky by contacting them directly

compensation may be due for complete loss of service for more than two days after you reported the fault to sky

Re: No interent

Marzena3 — Thu, 12 Dec 2024 01:11:41 GMT

the internet isn't working again

Re: No interent

Chrisee — Thu, 12 Dec 2024 07:52:39 GMT

@Marzena3 Loss of connection between midnight and 5am is often down to essential maintenance on the network. If that is the cause your service will be back up in the morning. If you are in the Sussex area there was a mjor outage overnight.

Re: No interent

Funke1 — Fri, 21 Feb 2025 06:12:11 GMT

No Internet and land phone aren't working

Re: No interent

Chrisee — Fri, 21 Feb 2025 06:41:44 GMT

@Funke1 Go into the service checker in the My Sky app using a mobile connection to see if Sky are aware of an issue affectung your line if thry arent give them a call when the lines open from 7am.