https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4813700#M437262 <P>In the last few days, the broadband has been going down frequently for short periods of time. Yesterday at around 5 PM, it went down for almost an hour and then intermittently every 2 minutes until 9-10 PM. Since it became "stable" (which is a kind way of putting it), I have been getting 10-16Mbps instead of the guaranteed 100-160Mbps. This drop in speed is weird and unacceptable.</P><P>I've booked an engineer for Tuesday so we'll see if they can do anything about this.</P> Sat, 09 Nov 2024 13:07:51 GMT ir91 2024-11-09T13:07:51Z https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4813700#M437262 <P>In the last few days, the broadband has been going down frequently for short periods of time. Yesterday at around 5 PM, it went down for almost an hour and then intermittently every 2 minutes until 9-10 PM. Since it became "stable" (which is a kind way of putting it), I have been getting 10-16Mbps instead of the guaranteed 100-160Mbps. This drop in speed is weird and unacceptable.</P><P>I've booked an engineer for Tuesday so we'll see if they can do anything about this.</P> Sat, 09 Nov 2024 13:07:51 GMT https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4813700#M437262 ir91 2024-11-09T13:07:51Z https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4813710#M437263 <P>My internet is down in london</P> Sat, 09 Nov 2024 13:18:54 GMT https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4813710#M437263 Canarian1 2024-11-09T13:18:54Z https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4813839#M437294 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4242790">@Canarian1</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Sat, 09 Nov 2024 15:18:34 GMT https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4813839#M437294 Highlinder 2024-11-09T15:18:34Z https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4814239#M437396 <P>My internet has been down again now consecutively for the past 3 hours. Unbelievable&nbsp;</P> Sat, 09 Nov 2024 22:22:06 GMT https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4814239#M437396 ir91 2024-11-09T22:22:06Z https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4814331#M437433 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4148154">@ir91</a>&nbsp; Can you follow the directions posted above your post please.</P> Sun, 10 Nov 2024 07:32:01 GMT https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4814331#M437433 Highlinder 2024-11-10T07:32:01Z https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4814600#M437535 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;Thanks, I did and booked an engineer for Tuesday. I just wanted to voice my displeasure with the service since I'm almost 2 full days without being able to properly use my internet and will potentially have to wait until Tuesday to do so.&nbsp;</P> Sun, 10 Nov 2024 11:48:12 GMT https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4814600#M437535 ir91 2024-11-10T11:48:12Z https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4814683#M437546 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4148154">@ir91</a>&nbsp; If you have had no service for more than 2 days then you should get a credit on your broadband once it is fixed.</P> Sun, 10 Nov 2024 13:24:59 GMT https://helpforum.sky.com/t5/Broadband/Broadband-went-down-been-getting-10-of-guaranteed-speed-every-since/m-p/4814683#M437546 Highlinder 2024-11-10T13:24:59Z