topic Re: Hub return still in transit in Broadband

Hub return still in transit

J-gra — Wed, 06 Nov 2024 08:35:12 GMT

I contacted you on 22/10 regarding and hub which I have tracking number and was assured there would be no charge.
I see in my account it is still in transit and says sky will confirm when it is returned.
In just was to be assured I will not be charged for this since it still doesn't seem to be returned.

Re: Hub return still in transit

Tom-W19 — Thu, 07 Nov 2024 10:34:50 GMT

Hi @J-gra

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Hub return still in transit

Tom-W19 — Sat, 09 Nov 2024 10:36:56 GMT

Hi @J-gra

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.