topic Re: No signal in Broadband

No signal

melc67 — Fri, 08 Nov 2024 11:43:30 GMT

I have no signal upstairs in my bedroom and minimal in my middle bedroom used as an office and it keeps dropping out. I have had a sky engineer around (TV expert) and they have installed a booster but it has not improved. The test says it is ok but IT IS NOT. On a call (automated) they ran a test just now and it said there was a problem but only pushed me the online testing again. I am going around in circles and I cannot work. I have updated to new super router and that has also not helped. How do I get a Broadband engineer around to put right

Re: No signal

Tom-W19 — Sat, 09 Nov 2024 09:39:30 GMT

Hi @melc67

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147