topic Internet keep drop out in Broadband

Internet keep drop out

Vickys0612 — Fri, 08 Nov 2024 17:17:24 GMT

Internet keep dropped off! Only just got my new contract 150 fibre signed, but the internet speed getting worse!!

Re: Internet keep drop out

Highlinder — Sat, 09 Nov 2024 10:06:06 GMT

@Vickys0612 black or white router from Sky?

Re: Internet keep drop out

Addie15 — Sat, 09 Nov 2024 11:11:41 GMT

Hi there, @Vickys0612. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet keep drop out

Addie15 — Mon, 11 Nov 2024 11:20:35 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Internet keep drop out

Vickys0612 — Thu, 14 Nov 2024 12:04:39 GMT

It's black.

The internet become stable in second day, however, I am still keeping my eyes on this.