topic Re: WiFi not working in Broadband

WiFi not working

Babydriver — Fri, 08 Nov 2024 15:55:54 GMT

Hi we cannot connect to the WiFi

Re: WiFi not working

Babydriver — Fri, 08 Nov 2024 16:01:43 GMT

Hi all the green lights are on and I have reset the router but nothing is connecting

Re: WiFi not working

Evan9000 — Fri, 08 Nov 2024 16:03:46 GMT

Same situation in Twickenham

Re: WiFi not working

Highlinder — Sat, 09 Nov 2024 10:08:10 GMT

@Babydriver & @Evan9000 Is your broadband still down this morning?

Re: WiFi not working

Spursboy1973 — Sat, 09 Nov 2024 10:16:43 GMT

Hello I am also having a problem with broadband down since last night

Re: WiFi not working

Highlinder — Sat, 09 Nov 2024 10:38:24 GMT

@Spursboy1973 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: WiFi not working

Spursboy1973 — Sat, 09 Nov 2024 15:57:54 GMT

hello, i have tried multiple times but keep getting the message

"We're having some problems and our tests are unavailable at the moment."

Re: WiFi not working

Highlinder — Sat, 09 Nov 2024 16:15:24 GMT

@Spursboy1973 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

Re: WiFi not working

Tom-W19 — Sun, 10 Nov 2024 09:09:36 GMT

Thanks for escalating. We've sent an invite to @Spursboy1973.

Re: WiFi not working

Tom-W19 — Tue, 12 Nov 2024 09:24:10 GMT

Hi @Spursboy1973

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.