topic Slow Internet in Broadband

Slow Internet

Owen+Jones — Fri, 08 Nov 2024 11:08:34 GMT

My internet performance is poor. When working from home and using Zoom and Teams, I get poor connection and others complain I am laggy.

I have run the speed test and the broadband and Wifi are showing as good.

Do I need to be sent a new router since I upgraded my Wifi?

Any other suggestions?

Thanks,

Owen

Re: Slow Internet

Tom-W19 — Sat, 09 Nov 2024 09:32:00 GMT

Hi @Owen+Jones

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Slow Internet

Mr+Flibbles+86 — Mon, 11 Nov 2024 09:31:13 GMT

We are still looking to help you @Owen+Jones . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Slow Internet

Philoip — Fri, 11 Apr 2025 10:40:27 GMT

I tested my broadband speed today at 23 mbps download and only 1.8 upload which accounts for a noticeable deterioration in our internet useability