topic Wire from box fitted on wall in Broadband

Wire from box fitted on wall

VicH — Fri, 08 Nov 2024 08:34:58 GMT

My dog has chewed the white wire that comes from the box on the wall and goes into the hub.This is causing me to have no or weak supply of WiFi.

Re: Wire from box fitted on wall

jamesn123 — Fri, 08 Nov 2024 09:17:28 GMT

@VicH

That sounds like the fibre cable that comes in from the outside to the Openreach ONT. You would need to report this to Sky as a fault and Openreach would need to come out to fix the wire.

I would note that this could be a chargeable visit to you as the damage has been caused inside your home by yourself/dog.

Re: Wire from box fitted on wall

gibbletts — Fri, 08 Nov 2024 09:26:53 GMT

If it's just the cable you can buy a new one from Amazon post a picture of the end of the cable is the easiest way to advise on the right one.

Re: Wire from box fitted on wall

jamesn123 — Fri, 08 Nov 2024 09:31:18 GMT

@VicH

Yes @gibbletts is correct, if its just the wire connecting your Sky hub to the ONT this is user replaceable.