topic Re: No internet connection in Broadband

No internet connection

Amavi — Fri, 08 Nov 2024 00:29:43 GMT

Is anyone else having a problem connecting to internet

Re: No internet connection

Lozza11 — Fri, 08 Nov 2024 00:42:12 GMT

Yes i'm the same and have rebooted the hub twice

Re: No internet connection

Amavi — Fri, 08 Nov 2024 00:45:47 GMT

Yes i've tried rebooting with no luck

Re: No internet connection

superchem22 — Fri, 08 Nov 2024 00:55:29 GMT

Yes our internet connection has stopped suddenly

we are in north of Scotland near Dingwall

Re: No internet connection

myanonuser123 — Fri, 08 Nov 2024 00:57:09 GMT

Down for just about an hour here

Re: No internet connection

myanonuser123 — Fri, 08 Nov 2024 01:05:36 GMT

The line test in the my sky app said the connection to the hub was ok, which clearly wasn't true as the hub UI said "disconnected". I was curious if the line test actually did anything so unplugged the hub and ran it again - sure enough, "the connection to your hub is ok"..

Re: No internet connection

Loops198340 — Fri, 08 Nov 2024 01:11:40 GMT

Yes me nothing I've tried works been like it since about 7

Re: No internet connection

Roscoe2 — Fri, 08 Nov 2024 01:12:13 GMT

Same here right now, WiFi green internet not even illuminated and voice amber, this sky broadband is **bleep**

Re: No internet connection

XlauraX81 — Fri, 08 Nov 2024 01:20:20 GMT

Same here, it's been **bleep** for a couple of hours now but no sign of life, we live near Dingwall also.

Re: No internet connection

Lion98 — Fri, 08 Nov 2024 01:23:22 GMT

Literally me right now, reset Off/on, unplugged for 5 seconds, nothing. First time turning it off and on again hasn't worked

Re: No internet connection

cmccalliskey — Fri, 08 Nov 2024 01:28:32 GMT

Yes I am but it says everything is ok

Re: No internet connection

Debbiechap — Fri, 08 Nov 2024 01:38:12 GMT

We have no Internet or house phone ours is the same as you guys

Re: No internet connection

KWM3112 — Fri, 08 Nov 2024 01:39:22 GMT

Internet dropout started around an hour ago. WiFi connection nworks with green light on hub. Just no internet light on hub. Got onto Sky website via my mobile phone/sim card (network) data. Tried all troubleshooting steps on sky webpage, disconnecting and reconnecting cables, resetting Sky hub, but still no internet.

My phone line has the usual tone, but unable to dial in or dial out.

Tried troubleshooting via Windows Network Diagnostics andr Poblems found:

You might need to sign up with this network's internet service provider (ISP) to get access to the Internet.

Re: No internet connection

ryan120 — Fri, 08 Nov 2024 01:42:01 GMT

i'm having same issues in aberdeen ,

Re: No internet connection

ryan120 — Fri, 08 Nov 2024 01:42:46 GMT

i'm the same then the mysky app says hub is not connected ?

Re: No internet connection

Debbiechap — Fri, 08 Nov 2024 01:43:22 GMT

We are in West Midlands

Re: No internet connection

Debbiechap — Fri, 08 Nov 2024 01:45:16 GMT

Checked in sky app saying all ok but clearly not

Re: No internet connection

KWM3112 — Fri, 08 Nov 2024 01:45:42 GMT

Coventry, West Midlands

Re: No internet connection

Debbiechap — Fri, 08 Nov 2024 01:46:29 GMT

Yes we are coventry

Re: No internet connection

Lion98 — Fri, 08 Nov 2024 01:49:25 GMT

I'm in Aberdeen God I hate sky, only 1 year I've had this and it's problem after problem, I shouldn't have left BT